elite Customer Advocate Solutions is an end-to-end recruiting and retention solution which uses an industry best-practices staffing model customized to our client-partners’ unique hiring and retention needs in the areas of:

• Call Center
• Customer Service
• Sales / Telemarketing
• Help Desk
• Credit / Collections
• Quality Assurance

We Know Call Centers

With extensive staffing, recruiting and corporate HR experience, our seasoned professionals have a keen understanding of our clients’ call center related hiring needs. Our involvement with Call Center Management organizations such as CCMA keeps us abreast of the most critical challenges, solutions and best practices of top companies in today’s marketplace.

Your Call Center and Telesales reps are the face of your organization. You need reps who will offer a consistent level of customer service while promoting the products your organization represents. A bad call for a customer service rep can lead to a lost customer and lost revenue. The elite Customer Advocate Solutions recruiting and screening model assures a higher level of candidate quality, lower turnover, and in turn, increased customer retention and increased revenue.

With over 40 web-based Call Center Specific Assessments Available, some of our assessment titles include:

• Customer Service Scenarios
• Call Center Retention
• Call Center Technical Support
• Inbound Sales Skills
• Outbound Sales Skills
• Call Center Data Entry
• Listening Skills
• U.S. Cities Spelling
• Bilingual Skills