TalentSpotlight- Customer Service

Bilingual Customer Service – 12 years’ experience

Luz is a Technical Customer Service professional in manufacturing.  She is fluent in both English and Spanish.   She has the ability to handle multiple projects concurrently.  In her previous position she was the liaison between customer service and sales in which she handled emails, calls, sales, and order entry.

• Accept phone calls from Spanish speaking clients.
• Communicates important customer and distributor paperwork prior to implementation (quotes, clarifications, custom orders, RGA’s).
• Completed order entry, and provided quotes to customers
• Proficient in Microsoft Office, Oracle, and SAP

Let’s talk!

Customer Service Rep – 8 years’ experience

Lashonda is a dedicated Customer Service Professional.  She is results-oriented in making over 300 outbound calls per shift as well as completing data entry.  Lashonda has strong analytical and planning skills which make her successful employee.  She is an excellent communicator looking to join a new team.

• Utilizes an auto-dial or direct dial system to initiate customer contact Evaluates customers’ financial
• Answered high call volume, assisted customers with order inquires and payment information
• Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
• Placed online orders, offered additional products and services, maintained company goals.

Let’s talk!

Customer Service Representative –  4 years’ experience

Markitta is a strong self-motivated professional seeking a new opportunity with a growing organization.  In her career, Markitta has handled a high volume of phone calls and build relationships with the customers on each call.  She has a passion for customer service and wants to continue to make an impact on people’s lives.   

• Take inbound calls to provide service and product information
• Up-sell products and provide callers with information on promotions
• Resolve customers’ technical issues over the phone
• Generate troubleshooting reports for problems that cannot be resolved over the phone
• Make up to 100 phone calls for every day to existing customers
• Provide information and sell items over the phone services to clients

 Let’s talk!